Support & Appeals

General support

Include your username or account email, a short description, the approximate time, and your device and app version when relevant. Never send your password or verification code.

Safety concern

For a Napkin, use its in-app Report option first. If you cannot access the content or account, email us with the username, what happened, when it happened, and any relevant screenshots. Do not put yourself in danger to collect evidence.

Appeal a moderation decision

You may appeal an eligible content removal, feature restriction, suspension, or ban. Include your username and account email, the decision date, the action you are appealing, and a concise explanation. An appeal does not automatically restore access.

Privacy request

Request access, correction, deletion, or a copy of your personal information. Include your username or account email and describe what you are requesting. We may need to verify your identity before acting.

Blocking and account deletion

Block a Napkin’s author from that Napkin’s menu. Manage blocked accounts or permanently delete your account in Account Settings. If you cannot access your account, email Support. We may require reasonable verification before acting on an account request.

Personal safety

NAPKIN DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS ON ITS MEMBERS.

Never send money or financial information to another user. Meet in a populated public place, tell someone you trust, arrange your own transportation, and leave if you feel unsafe.